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Digitalise your retail operations end to end.
MechSoft is a digital transformation and AI consultancy that uses CloudOffix and M-Files to simplify complex retail operations and turn them into an AI-powered, integrated and measurable whole. Our goal is a future-ready shopping experience.
Retail is now one connected value chain.
Retail is about more than managing sales channels. It is a chain that runs from inventory to customer experience and from workforce management to campaigns. When that chain works:
- Retail moves faster
- Margins are protected
- Customer experience improves
- AI delivers real value
More efficient, integrated and measurable retail
Document and process management
We bring supply, contract, quality, invoice and operations documents into one place and run them through controlled workflows, cutting lost paperwork and manual effort.
ERP and system integration
We integrate with your existing ERP, supply chain and logistics or store systems, so inventory and stock data flow correctly and channels stay aligned.
HR and workforce management
We digitalise shifts, performance, applications, onboarding, field-staff processes and in-store workforce planning end to end.
Campaign consent and compliance (İYS)
Manage SMS and email consents in one place and keep campaign messaging compliant with Turkish regulations.
Franchise and dealer portals
We bring quotes, orders, requests, announcements, documents and campaigns together in a single portal.
CRM and customer management
We bring customers and every touchpoint into a shared contact database, so campaigns, support, sales and returns run without interruption.
Sales and invoicing (B2B/B2C)
We run campaigns and pricing, order flow, sales channels and invoicing in one model, speeding up in-store and online processes.
E-commerce and marketplaces
We run your online store, marketplaces, in-store POS and logistics channels on a shared data model.
Helpdesk and contact centre
We manage contact-centre, support-ticket, return and request processes end to end and standardise the customer experience.
An end-to-end retail experience with AI
At MechSoft, we apply AI across the whole retail value chain rather than at a single point. We bring data from ERP, e-commerce, stores, HR, documents and CRM onto one consistent foundation and connect sales, campaign, supply, HR, customer support and franchise processes end to end.
On top of this unified data and process layer, we place AI models that support decisions and trigger automation at every stage. AI stops being a tool that only produces reports and becomes a business partner that spots opportunities, flags risks early and takes action when needed.
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