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Strengthen customer experience in e-commerce.
MechSoft helps e-commerce businesses run every process, from the website and marketplaces to payments, shipping and after-sales support, on a single CloudOffix platform.
One platform from sale to delivery.
The tools you need to meet customer expectations, work efficiently and get ahead of the competition all work together.
E-commerce website
Use the drag-and-drop website builder to set up a mobile-friendly store where you can showcase and sell your products, with no coding skills needed.
Email marketing
Promote your products and services to a wider audience with bulk email.
Live chat
Answer pre-sales questions, provide after-sales support and turn chats into new leads.
Marketing automation
Automate email sending, tracking and follow-up steps.
Survey management
Gather customers’ views with satisfaction surveys and see where you need to improve.
Multi-channel support
Let customers reach you on whichever channel they choose, so you are always available.
Marketplace integration
Instagram, Facebook, Amazon, eBay… Connect to your preferred marketplace and start selling.
Secure payment gateways
Offer customers several ways to pay through secure, widely used payment gateways.
Shipping integration
Integration with shipping companies gets your products to customers without a hitch.
The right message at the right time.
Create campaigns, segment your audience, send your emails and track which ones are opened and clicked.
Use marketing automation to run targeted campaigns automatically and keep prospects informed with personalised emails right through to the sale.
- 01Campaign and segment management
- 02Open and click tracking
- 03Better campaign strategies with A/B testing
- 04Personalised automated email flows
Be reachable on every channel.
Customers often raise their problems on live chat first. Bring every support request together in one place, whether it comes from live chat, email, web forms or directly from your agents.
Prioritise and categorise requests and assign them to the right person; gather feedback through surveys and report on it.
- 01Turning live chats into leads
- 02Multi-channel support request management
- 03Surveys on any topic, with reporting
Infrastructure that supports your growth.
CloudOffix’s shared foundation makes your e-commerce operation measurable and flexible.
- Effective reporting: Track process performance closely through comprehensive reports enriched with charts and visuals.
- Mobile access: Manage your business on the move with a user-friendly mobile interface and collaborate easily with field and remote teams.
- Integration: Keep data flowing smoothly between all the software you use, through APIs.
Let’s talk about your processes.
Tell us what your e-commerce operation needs and our experts will get back to you as soon as possible.