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About
CRM-integrated live chat for your website.
CloudOffix live chat is a built-in tool that lets you talk to your website visitors instantly and records every conversation in your CRM.
Customers expect fast answers.
Use live chat to answer customers’ and prospects’ questions in real time and improve the customer experience from end to end.
In CloudOffix, live chat is a built-in part of your website, so there is no separate widget or software to buy. Integrated with the CRM, it gives your teams the tools they need to deliver the best customer experience.
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Every chat is an opportunity.
Generate leads
Live chat helps you capture leads, lower your website’s bounce rate and reduce abandoned shopping baskets.
Collect support requests
Think of CloudOffix as an assistant that works 24/7. When your team is online, they route requests themselves; when they are offline or out of hours, CloudOffix automatically turns incoming requests into helpdesk tickets.
How we solve it: Integrated with Helpdesk Cloud.
Do it your way
Set up separate channels for different purposes and countries. For example, offer chat as a button in one country and as a pop-up that opens automatically in another.
From conversation to insight.
Session history
Go back to past sessions to follow up, and tag colleagues from other departments during a chat when needed.
Session statistics
Report the time spent per session and the most frequently asked questions with Gantt, line and bar charts.
Operator analysis
See how many sessions each operator has joined, how many they resolved and how many turned into leads or support tickets.
Measure customer experience
See how customers rate you and your operators, and identify where to improve.
Canned responses
Set up canned responses to frequently asked questions so agents find the right reply quickly and customers can help themselves.
Built-in integration
Chat is integrated with other CloudOffix clouds such as marketing, sales and helpdesk, so teams work together.
The right answer from the right team.
When a session needs input from another department, tag a colleague into the chat privately. The full conversation history stays on the customer record.
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Live chat and Marketing Cloud in action
See how CloudOffix Marketing Cloud brings the whole marketing flow, from campaign to sale, onto one platform.
More Marketing Cloud features
Try every feature for free
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