Stronger candidate and employee communication with voice AI.
CloudOffix HR AI Voice Agent is an AI-powered HR assistant that handles candidate screening calls, foreign-language interviews and employee questions through natural voice conversations. Connected to the information and workflows in CloudOffix HR Cloud, it reduces the repetitive communication load on HR teams.
Voice AI support for your HR processes.
Candidates take part in interviews by voice, employees ask for the information they need out loud, and HR teams follow up outcomes and requests in the relevant processes. The scope of use is set by your organisation's needs, connected data sources and configured workflows.
Voice screening interviews
Role-specific questions, spoken answers, interview recordings and summaries, with every output passed to HR for review.
Foreign-language interview
Outputs on fluency, pronunciation and grammar in supported languages, with criteria set for each role.
Voice HR support for employees
Leave information, payslip access, performance-review details, and defined request and routing steps.
Workflow-connected communication
Interview scheduling, reminders, routing to the relevant team and links to candidate and employee records.
Candidate screening becomes more consistent.
The assistant runs voice screening interviews with questions suited to the role, and turns candidate answers and summaries into outputs your HR team can review.
Questions are tailored to the role
The defined questions cover both the candidate's experience and what the role demands.
Answers are recorded
Interview recordings and summaries make it easier to review candidates against the same criteria.
The decision stays with HR
AI helps gather information; the final hiring decision is made by the relevant specialists and managers.
Language skills become visible in hiring.
Voice interviews in supported languages make it easier to assess a candidate's communication skills against what the role needs. The supported languages and the scope of assessment are agreed around your organisation's needs.
Speaking skills are reviewed
Outputs on fluency, pronunciation and grammar support the initial assessment.
Criteria are set per role
The scope of the interview reflects the communication skills the role requires.
Outputs go to HR for review
Language skills are weighed together with the candidate's professional experience and other competencies.
Employees get HR information just by asking.
Everyday questions such as “How much leave do I have left?” or “How do I get my payslip?” are answered by voice, in natural language. What information users can see and what actions they can take depend on their permissions and the configured scenarios.
Easier access to information
Employees look up leave, payroll and performance-review information from connected data sources.
Requests feed into the process
Steps such as starting a leave request or routing a query to the relevant team can be supported by defined workflows.
HR teams get time back
As repetitive questions are answered, HR teams have more time for employee development and the organisation's needs.
An assistant that fits your workflows.
Voice conversations are tied to the information sources and processes your organisation defines, helping each request reach the right person and the right step. The scope of use depends on your data sources and configured workflows.
Scheduling steps are supported
Interview scheduling and reminders can run according to defined scenarios.
Requests reach the right team
For topics that need human support, hand-off steps to the relevant person or team can be defined.
Information links to records
Candidate and employee interactions are handled together with the records and follow-up steps in CloudOffix HR Cloud.
Common questions about the HR AI Voice Agent.
What is the HR AI Voice Agent?
The HR AI Voice Agent is an AI-powered CloudOffix assistant that talks to candidates and employees by voice as part of HR processes. It can be used for candidate screening calls, foreign-language interviews, employee questions and supporting defined workflows.
How does an AI-powered voice interview work?
The assistant talks to the candidate in natural language, following the questions and interview scenarios you define. Interview outputs are recorded and can be passed to the HR team for review. The hiring decision is made by the relevant specialists and managers.
Which employee questions can it answer?
It can be configured to answer questions about leave entitlement, payslip access, performance reviews and your organisation's HR practices. The scope of its answers depends on the connected data sources and the user's access rights.
Can it be used for foreign-language interviews?
Yes. Through voice interviews in supported languages, it can support an initial assessment of candidates' language skills. The languages and the scope of assessment are agreed around your organisation's needs.
Does it only answer questions?
No. As well as providing information, it can support steps such as routing requests, scheduling interviews or sending reminders, based on defined workflows. The scope of actions depends on the scenarios set up during implementation.
How does it work with CloudOffix HR Cloud?
It can be configured for scenarios linked to candidate and employee information in CloudOffix HR Cloud. Information gathered in voice conversations, and any actions started, can be followed up within the related HR processes.
How are the right scenarios for our organisation identified?
They are identified in a needs discussion with MechSoft that covers candidate communication, employee questions and repetitive HR tasks; together we then clarify the relevant data sources, access rights, workflows and use cases.
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Let's explore what voice AI can do for your HR.
In a personalised demo built on scenarios specific to your organisation, we'll show how candidate screening, employee requests and foreign-language interviews can work with your workflows.