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Customer Centre: still by your side after go-live.
The MechSoft Customer Centre is the single place where our customers open support requests, access the customer portal, request new services and develop their teams through webinars.
How can we help?
Service request
Raise a request for a new module, process, integration or consulting need.
Raise a requestWhich channel for which need?
A problem with your current system
For a bug, unexpected behaviour or a question about usage, log a request so it is easy to follow up.
Channel: Help Desk.
A new need or enhancement
Thinking about a new process, module, integration or AI use case? Share your need and our team will review it with you.
Channel: Service request form.
Upskilling your teams
Use our webinar recordings and e-books to bring new users or new features up to speed.
Channel: MechSoft webinars and e-books.
Everything else
For contracts, invoicing or general questions, contact us directly.
Channel: +90 216 464 92 01 · info@mechsoft.com.tr
Keeping your investment delivering value.
Our customer success teams stay with you after go-live. Through our managed services, we work with you on the use, adoption and development of your systems.
- Technical support and request management
- User training and adoption
- Regular reviews and continuous improvement
- Assessing new needs and AI opportunities
You can always reach us.
Phone
+90 216 464 92 01
Istanbul head office
info@mechsoft.com.tr
General questions and requests
Useful links
Need support?
Send your request through the Help Desk and our team will pick it up as quickly as possible.