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Manage commercial communication with confidence through İYS integration.
MechSoft is an İYS integrator authorised by the Turkish Ministry of Trade. Running on CloudOffix, our İYS integration synchronises commercial message consents with İYS (İleti Yönetim Sistemi), Türkiye’s official message management system, so your sales, marketing and service teams always work with up-to-date consent data.
Consent data in one place, always up to date.
Centralised consent management
Manage customer opt-ins and opt-outs from different channels in a single structure.
Up-to-date communication preferences
Make sure your marketing teams always work with current consent information.
Traceable records
Keep a controlled record of each consent's source, channel, date and status history.
More than İYS integration: connected customer communication.
İYS integration runs inside CloudOffix. Rather than simply passing consent data along, we help you manage customer records, communication preferences and contact history in the same business context.
- Consent management connected to CRM, marketing and support processes
- A central view of preferences for email, SMS and phone channels
- Consent changes passed automatically to the relevant teams and processes
- Customer profile: identity, contact details and relationship history
- Consent status: current opt-in and opt-out information by channel
- Transaction history: a traceable record with source, time and channel
Turn consent management into trusted customer communication.
Instead of keeping İYS data separate from customer processes, connect it to the shared customer view used by your sales, marketing and service teams.
360° customer view
See customer details, communication history, consent preferences, quotes and service records in one profile, so sales, marketing and support teams work from shared context.
Omnichannel communication management
Manage email, SMS and phone communication according to customer preferences, and follow campaign and service contacts in the same context.
Central data, flexible processes
Cut down scattered lists and repeated data entry, and build workflows specific to your organisation that link consent changes to the customer record, a campaign or a service process.
Context-aware AI
Feed AI-powered segmentation, content suggestions and customer service scenarios with current customer data and preferences, and build more controlled automations.
Built to support compliance
Make opt-in and opt-out records traceable to support controlled consent management under İYS and KVKK (Türkiye's data protection law).
The same consent data on every channel where you reach customers.
Bring your communication channels together around a shared customer profile and current preferences, and offer a more consistent experience.
Manage campaign and information emails in line with current customer preferences.
SMS
Track SMS consents linked to the customer record and the rest of the contact history.
Phone
Pass calling preferences into the processes of your call centre and sales teams.
Web forms
Move consents collected through forms into the central structure, with their source and time.
Customer service
Update preferences that change during service requests in the relevant profiles and processes.
Physical channels
Manage consents collected in shops, at events and by field teams centrally.
Common questions about İYS integration.
Note: İYS integration is a technology foundation that supports the management of consent records and communication preferences. Organisations need to configure their own processes in line with current legislation and their own legal assessment.
Is MechSoft an authorised İYS integrator?
Yes. MechSoft is among the integrators authorised by the Ministry of Trade under the Communiqué on Commercial Electronic Message Management System Integrators. The current list is on the İYS integrators page.
Which platform does the İYS integration run on?
On CloudOffix. Consents are kept on the customer record in CloudOffix and synchronised with İYS; Sales, Marketing and Helpdesk Cloud use the same consent data.
What does İYS integration enable?
İYS integration helps you manage commercial electronic message consents from different channels centrally, match them to customer records and synchronise them with İYS.
Can consent data be used in CRM processes?
Yes. Consent status is linked to the customer profile, sales opportunity, campaign or service record, so teams see the current preference before they get in touch.
What happens when a customer withdraws consent?
The opt-out or change of preference is passed to the central customer record according to the integration rules, and the related marketing processes are updated.
Does it work with our existing CRM and marketing systems?
Yes, the integration is designed around the architecture of your existing CRM and marketing systems. Data sources, customer identities and channel processes are assessed at the start of the project.
Does it guarantee legal compliance on its own?
No. İYS integration supports the controlled management of consent records, but legal compliance must be assessed separately against your organisation's processes, data use and current legislation.
Bring consent management together with sales, marketing and service.
CloudOffix Sales Cloud
Manage your sales cycle, from lead to quote and from sale to invoice, with central customer data.
Explore Sales CloudCloudOffix Marketing Cloud
Run email marketing, segmentation, campaign automation and customer interactions on up-to-date data.
Explore Marketing CloudCloudOffix Helpdesk Cloud
Manage customer requests, service history and support processes in connection with sales and marketing data.
Explore Helpdesk CloudLet’s design your consent management together.
Let's review your current systems and channels and decide on the right İYS integration approach for you.