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THY Opet’s end-to-end transformation, from documents to operations.
THY Opet first strengthened its corporate knowledge management with M-Files, then digitalised its maintenance and operational processes with CloudOffix, building a connected and sustainable digital operating model.
From corporate knowledge to connected operations.
THY Opet brought corporate knowledge management and operational processes together under one digital vision with M-Files and CloudOffix, creating a more agile, visible and sustainable operating model.
End-to-end visibility across maintenance and field operations.
By bringing corporate knowledge and operational processes together in one digital ecosystem, THY Opet made its processes more agile and sustainable.
Challenge
Growing operations and activity at 48 different locations meant knowledge and operational processes had to be managed more centrally and sustainably. The poor user experience of the existing system was a struggle for teams, and equipment and maintenance were largely tracked in Excel and by hand. Periodic maintenance and checks carried out manually were sometimes missed, increasing operational risk and the likelihood of breakdowns.
Solution
THY Opet first digitalised corporate knowledge and document management with M-Files, creating a central knowledge infrastructure. It then used CloudOffix’s user-friendly low-code platform to redesign vehicle maintenance, fault management and facility maintenance on one platform. With modules built for the company, the vehicle fleet, equipment maintenance and field operations are now managed digitally, and THY Opet has an agile structure in which it can develop its processes to suit its own needs.
Result
THY Opet turned its knowledge and operational processes into a connected digital ecosystem. Periodic maintenance is managed on time and under control, and field data can be monitored and reported in real time. Manual tracking and operational risk have fallen significantly, while user experience and process ownership have grown stronger. The result is a visible, agile and sustainable digital operating model that can keep improving.
With periodic maintenance, faults and checks tracked digitally, missed tasks and the need for manual checks have largely disappeared.
Thanks to the low-code platform, new requirements are developed and rolled out quickly in-house.
Vehicle, equipment and facility maintenance is managed from one platform.
About THY Opet
Founded in 2009 as a 50/50 partnership between Turkish Airlines and OPET, THY Opet Havacılık Yakıtları A.Ş. runs aircraft fuel storage and into-plane refuelling operations. Operating since 2010, the company is one of the key players in Türkiye’s aviation fuel sector, with strong technical infrastructure and high operating standards.
Founded in 2009
A Turkish Airlines and OPET partnership
Fleet of 122 vehicles
A digitally managed fleet
24/7 uninterrupted service
Refuelling operations
48 airports
Airports served
Solutions used in this project
Build a strong digital foundation for critical operations.
Lasting success in critical operations comes from visibility, standardisation and continuous improvement. We help you bring your knowledge and operational processes together in one digital ecosystem and build a more controlled, agile and future-ready business model.