Dynamics 365 alternative: CloudOffix Sales Cloud and Microsoft Dynamics 365
We set Microsoft Dynamics 365 Sales and CloudOffix Sales Cloud side by side against the criteria that decide a CRM choice in Turkey: plans, hosting, data location and KVKK, İYS integration, customisation, AI and support. Microsoft details come from Microsoft’s public pages, with sources and dates.
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The right question when looking for a Dynamics 365 alternative
A search for a “Dynamics 365 alternative” or “Dynamics CRM alternative” usually comes from one of two situations: a company on Microsoft 365 evaluating Dynamics 365 for CRM wants to compare options, or a company running Dynamics 365 looks for a different approach because of cost, customisation or local requirements. In both cases the right question is not “which is better” but “which fits our sales process, data requirements and budget”.
Microsoft Dynamics 365 is Microsoft’s family of business applications covering CRM and ERP; its sales application is Dynamics 365 Sales. CloudOffix Sales Cloud is the sales and CRM application of the CloudOffix platform and is independent of Microsoft products. For what Dynamics 365 is, its applications and plans, see the What is Microsoft Dynamics 365? guide. This page focuses only on the comparison.
Microsoft Dynamics 365 and CloudOffix Sales Cloud compared
The table below sets the two platforms side by side against the criteria a company in Turkey asks about when choosing a CRM. The Dynamics 365 column is based on Microsoft’s public pages; the CloudOffix column on how MechSoft delivers CloudOffix projects.
| Criterion | Microsoft Dynamics 365 Sales | CloudOffix Sales Cloud |
|---|---|---|
| Product structure | The sales application of Microsoft’s business applications family; shares one data platform (Dataverse) with Customer Service, Field Service, Customer Insights and the ERP applications, and is extended with Power Platform. | The sales and CRM application of the CloudOffix platform; leads, opportunities, quotes, orders, subscriptions and billing share one customer context. |
| Licence model | Cloud subscription (SaaS), priced per user per month, paid yearly. | Cloud subscription, quoted by MechSoft by scope and number of users. |
| Plans | Sales Professional, Sales Enterprise and Sales Premium; Microsoft Relationship Sales, combining Sales Enterprise with LinkedIn Sales Navigator (with a minimum number of users); a free trial. | Configured by the clouds needed and the number of users. |
| Hosting and data location | Data is stored in Azure datacenters in the region group chosen when the environment is created (such as North America, Europe, Europe–UK–Middle East–Africa, Asia-Pacific). Turkey is not on Microsoft’s list of datacenter regions; for a company in Turkey, clarify the country where data is stored and any transfer abroad under KVKK before buying. | Data of customers in Turkey is stored in Turkey; no transfer of personal data abroad is needed under KVKK. |
| Customisation | Power Platform tools (Power Apps, Power Automate) and partner developments; extensive customisation is usually done with Microsoft partners. | Low-code configuration of stages, required fields, approvals and transition rules; process-specific AI assistants with CloudOffix AI Builder. |
| AI | Copilot; prebuilt sales agents and Copilot credits per user in the Sales Premium plan; Copilot Studio credits sold separately. | AI-Native Business Operations Platform: AI and automation sit inside the everyday sales flow. |
| İYS integration | Not listed on Microsoft’s pricing page; clarify with a partner or add-on. | MechSoft is an official İYS integrator authorised by the Ministry of Trade; commercial message consents sync with CloudOffix. |
| Implementation and support | Microsoft and its worldwide partner network; projects in Turkey are mostly run by Microsoft consulting partners. | In Turkish with the MechSoft team: analysis, implementation, training and support; over 1,500 projects since 2008. |
Sources: Dynamics 365 Sales pricing page, Power Platform and Dynamics 365 macro region geographies, Dynamics 365 and Power Platform data residency documentation (accessed 27 October 2026); company and product facts from the sources in the What is Microsoft Dynamics 365? guide. Microsoft amounts vary by region, currency and contract, so they are not in the table.
When does each stand out?
Dynamics 365 may stand out
If your company has standardised on Microsoft 365, Teams and Power BI, you plan to use Dynamics 365 ERP applications alongside CRM, or Dynamics 365 is already the standard in your group.
CloudOffix Sales Cloud may stand out
If data kept in Turkey, İYS integration, local implementation and support in Turkish, one flow from sales to billing and process-specific AI assistants are your priorities.
In either case
Ask for a demo with your own sales process, and compare the three-year total cost including licences, add-on products, implementation, customisation, integration and support in writing.
Questions to ask when choosing a CRM in Turkey
Whichever platform you evaluate, the answers to these questions shape the total cost and the success of the project.
- Is there a Turkish interface, and implementation and support delivered in Turkey, in Turkish?
- In which country is your data stored? Does it require transferring personal data abroad under KVKK, Turkey’s data protection law?
- How is integration with İYS, Turkey’s commercial message consent system, handled?
- Can fields, stages and approvals specific to your sales process be adapted without code?
- Are AI and automation part of everyday sales work, or a separate add-on?
- What is the scope and cost of integrating existing systems such as ERP, accounting and email?
- What is the three-year total cost including licences, implementation, customisation and support?
Frequently asked questions about Dynamics 365 alternatives
What is the best Dynamics 365 alternative?
There is no single right answer. The choice depends on how complex your sales process is, where data must be stored, local requirements such as İYS, how tied you are to Microsoft products, the need for customisation and total cost. Answering these criteria for several platforms in one table is the soundest approach.
Can Dynamics 365 data be kept in Turkey?
In the region list Microsoft publishes for Dynamics 365 and Power Platform (accessed 27 October 2026), Turkey is not a datacenter region; data is stored in datacenters in Europe, the Middle East or other regions of the chosen region group. Whether a transfer abroad under KVKK is involved should be assessed with your legal team. With CloudOffix, data of customers in Turkey is stored in Turkey.
Can Dynamics 365 and CloudOffix Sales Cloud be used together?
CloudOffix Sales Cloud is independent of Microsoft products; integration with existing systems such as Microsoft 365 email and calendar and ERP is planned within the project. Rather than running the same sales process in two CRMs, we recommend deciding up front which process lives in which system.
How is a move from Dynamics 365 to CloudOffix Sales Cloud planned?
MechSoft first analyses the current sales process, fields, Power Automate flows and integrations; the customer, contact and opportunity data to move and the configuration are planned within the project, and teams switch over together with training.
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