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Win back your team’s time with AI-powered HR self-service.
CloudOffix HR Self-Service is an AI-powered portal where employees access leave, payroll, benefits, documents and policies, raise requests and track approvals. It works alongside your ERP, payroll and HR systems.
One experience, from question to outcome.
One access point
Bring information, requests, documents and processes together in a single experience for employees.
AI-powered answers
Answer recurring questions automatically, based on each employee’s role and permissions.
Connected workflows
Don’t stop at an answer: create the request, send it for approval and track the outcome.
Why do routine requests still eat up HR’s time?
When information sits in different systems, requests in inboxes and approvals in someone’s personal follow-up, even the simplest question turns into manual work. CloudOffix brings these pieces together in one self-service experience built around the employee.
Recurring questions
Questions on leave, payroll, benefits and procedures reach HR all day by email, phone and chat.
With CloudOffix: Employees get the right answer the moment they need it.
Fragmented information
When policies, documents and employee records live in different systems, accurate and current information is hard to find.
With CloudOffix: Accurate, authorised information is available in one place.
Manual follow-up
Turning a question into a request, the request into an approval and the approval into action creates a long chain of follow-up.
With CloudOffix: The workflow starts automatically and is tracked end to end.
What can employees manage in the self-service portal?
CloudOffix is more than an information screen: it understands the employee’s question, reaches the data they are authorised to see, starts the right workflow and reports the outcome back.
Leave and absence
View remaining leave, submit requests, track approval status and see the team calendar.
Payslips and documents
Secure, permission-based access to payslips, employment letters and personal HR documents.
Benefits
Coverage and usage details for health insurance, meals, transport and other benefits.
Policies and procedures
Find current company policies by asking in natural language and go straight to the relevant document or rule.
Requests and approvals
Raise expense, advance, travel, equipment and other requests and follow the approval flow.
Personal data updates
Update contact, bank and emergency details through controlled workflows.
Which HR processes does self-service cover?
The HR services employees use most are managed in one digital HR experience, with every workflow recorded and traceable.
| Process | What employees can do | Value for HR |
|---|---|---|
| Leave management | View leave balances, submit requests and track approval status | Cuts manual updates and follow-up |
| Payslips and documents | Access payslips and personal HR documents within their permissions | Reduces repeat document requests |
| Benefits | View benefit coverage and usage information | Standardises access to information |
| Request management | Raise expense, advance, travel and equipment requests | Moves requests into recorded workflows |
| Policies and procedures | Search company knowledge in natural language and open the latest document | Provides access to accurate, authorised information |
| Voice Agent | Get information or raise a request by voice | Routes each request to the right workflow with the context it needs |
An AI-powered HR assistant and Voice Agent.
Employees ask their questions in natural conversation. The Voice Agent answers in line with each person’s identity and permissions, creates the record and, when human support is needed, passes the request to the right HR specialist.
The employee shares their need
Describes what they need in their own words, on the web, on mobile or by voice.
AI checks context and permissions
Considers who the employee is, what the request is about and which company information they may access.
Answers or starts a workflow
Provides the information or, where needed, opens a request, completes the form and sends it for approval.
Tracks the outcome
The employee can see which stage the request has reached, while delays and pending actions are monitored.
Works alongside your ERP, payroll and HR applications.
CloudOffix doesn’t ask you to replace the systems you have invested in. By integrating data and processes across them, it gives employees a simple interface and HR a connected operation.
- Integration with ERP and payroll systems
- Role- and permission-based data access
- Custom forms and approval workflows
- Web- and mobile-ready employee experience
- Central records, reporting and traceability
- Flexible architecture that scales with you
The benefits of HR self-service.
For employees
Answers without waiting, easy transactions and full visibility of request status.
For HR teams
Less repetitive work, more time for strategic priorities.
For managers
Faster approvals, clear ownership and visibility of team processes.
For the organisation
Consistent service quality, measurable processes and scalable operations.
CloudOffix HR Self-Service: common questions.
Do we need to replace our existing HR or payroll system?
No, you don’t need to replace anything. CloudOffix integrates with your existing systems and brings their information and processes together in one experience for employees.
Can employees only look up information?
No, they can take action too. Employees can raise leave, expense, document and similar requests, start the approval process and see which stage each request has reached.
Can it be used on mobile devices?
Yes. Employees can reach HR services from a computer, tablet or mobile device.
Does the AI show everyone the same information?
No. Each answer is personalised to the employee’s role, permissions and the access rules your organisation sets.
Can workflows be adapted to our organisation?
Yes. Forms, approval paths, business rules and the employee experience can all be configured to your needs.
What happens when a request needs a person?
The AI passes the request to the relevant HR specialist under the right category and with the details needed. The employee doesn’t have to explain again, and the specialist sees the full context.
Give HR’s time back to strategic work.
Let’s look together at how CloudOffix HR Self-Service could be adapted to your organisation.