What is Zoho CRM, and what should you check when choosing a CRM?

Zoho CRM is CRM software that lets companies manage leads, contact and company records, sales opportunities and customer conversations in a single cloud application. It is used on a subscription (SaaS) model and accessed from a web browser and mobile apps. Zoho CRM is designed to work with the same company’s applications for accounting, help desk, email marketing and project management.

Zoho Corporation and a short history

• The company was founded in 1996 by Sridhar Vembu, Tony Thomas and Shailesh Kumar Davey under the name AdventNet and became Zoho Corporation in 2009. Its headquarters are in Chennai, India.
• Zoho CRM was released in 2005.
• In 2017 the company launched Zoho One, a bundle of more than 40 of its applications under one subscription.
• According to Wikipedia, as of February 2026 Zoho had more than one million paying organisations and 150 million users worldwide.

Main features of Zoho CRM

Zoho CRM covers lead and opportunity tracking, sales stages (pipeline), sales automation with workflow rules and approvals, email, phone and social channels, reports and dashboards, and sales forecasting. The application’s AI assistant is called Zia. For smaller teams Zoho offers Bigin, a separate and simpler CRM product, and for those who want sales, marketing and support applications together, the Zoho CRM Plus bundle.

Sources: Zoho CRM website, Zoho, “Know Your Datacenter”, Wikipedia, “Zoho Corporation”; accessed 24 October 2026.

Zoho publishes the CRM editions on the Zoho CRM pricing page. As of 24 October 2026 the page lists these editions:

• Free: free for up to 3 users, with basic records and sales tracking.
• Standard and Professional: sales automation, workflows, reports and functions such as inventory and quotes, priced per user per month.
• Enterprise and Ultimate: advanced customisation, AI features and administration tools for large teams, priced per user per month.

Paid editions are bought with monthly or yearly billing, and the page offers a trial. Current amounts vary by region, currency and billing period, so check them directly on Zoho’s pricing page. Total cost depends not only on licences but also on add-on applications, implementation, customisation, integration and training services.

How is Zoho CRM used in Turkey?

Zoho CRM can be bought online directly, but projects in Turkey are mostly delivered with Zoho’s authorised partners, who provide implementation, customisation, integration and training. According to Zoho’s “Know Your Datacenter” page, an account is assigned, based on the country chosen at sign-up, to a data centre in one of these regions: the United States, the European Union, India, Australia, China, Japan, Canada, Saudi Arabia and the United Arab Emirates. When evaluating, look at the partner’s local team, the support model, the country where your data is stored and Turkey-specific requirements (İYS, e-invoice integrations, KVKK data protection) alongside the licence.